Medical Equipment Customer Service Representative

Customer Service Representative – Home Healthcare

Join a leader in home healthcare at Rotech Healthcare Inc. We're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Overview and Responsibilities

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

In the state of CT, this position pays between $19/hr. - $24/hr. depending on related experience.

What You'll Do

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

Why Join Rotech?

Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs.

Qualifications

Employment requirements to ensure the safety and integrity of our team and the patients we serve include:

• Successful completion of a background investigation (company-wide)
• Drug screening, when applicable to the position
• A valid driver's license with a clean driving record, when driving is required for the role

Required Education & Experience:

• High school diploma or GED equivalent
• Preferred background experience working with medical equipment
• Familiarity with medical billing and reimbursement practices
• Background in healthcare administration or patient intake
• Knowledge of medical terminology
• At least one year of related work experience

Skills & Competencies:

• Strong attention to detail and ability to multi-task effectively
• Excellent verbal and written communication skills in English
• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Maintain confidentiality and handle sensitive information with discretion
• Demonstrated problem-solving, time management, and organizational skills
• Capable of working independently and collaboratively within a team
• Technical proficiency in Microsoft Office (Outlook, Word, Excel)
• Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)

Physical Requirements:

• Ability to lift and carry office and patient equipment (minimum 35 lbs)
• May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
• Regular contact with patients and equipment may involve exposure to contagious pathogens
• Must be able to sit, stand, walk, talk, and listen for extended periods
• Requires close vision for reading small print on screens and paperwork

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.