Medical Billing Customer Support 2nd SHIFT Remote - Remote Eligible

Customer Support Specialist Cpap Centralized Care Team - Remote

Join a leader in home healthcare at Rotech Healthcare Inc., where we're more than a medical equipment provider—we're a trusted partner in patient care. We empower patients to manage their health from the comfort of home with high-quality products, exceptional service, and compassionate support. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

We are seeking a dedicated Customer Support Specialist for the CPAP Centralized Care Team, a remote position. In this role, you will provide support to the customers of the Support Center, including patients, referral sources, and employees. Your primary responsibilities will include new order intake, accuracy with clinical, billing, and care-related information, and processing. You will be the first line of contact with new customers.

Pay starting at $16.25 for the 2nd Shift plus a quarterly bonus opportunity. The 2nd Shift is Monday - Friday, 11:30 AM - 8:00 PM CST. This is a 100% remote position, allowing you to work from home day one of employment.

Essential Duties and Responsibilities:

• Brings ideas for process or efficiency improvements to supervisor.
• Builds relationships with locations, field management, patients, and referral sources.
• Collects co-pays and deductible amounts.
• Conducts insurance verification and eligibility for services/products.
• Conducts patient satisfaction calls and acts as a patient advocate to resolve questions or concerns.
• Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
• Maintains accuracy and quality control throughout patient contact and data entry.
• Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork.
• Obtains authorization and qualification documentation.
• Prepares complete and accurate files for the Billing Department.
• Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction.
• Processes work orders to field locations and coordinates timely fulfillment of products and services ordered.
• Provides product/service information and education by answering questions, offering assistance.
• Provides thorough review and quality assurance for medical necessity and documentation requirements of payors and regulatory bodies.
• Works extensively with the eIntake proprietary system.
• Performs other duties as assigned.

Qualifications:

• Employment is contingent on background investigation, drug screen, and valid driver's license in state of residence with a clean driving record.
• High school diploma or GED equivalent required.
• One to three years of related prior work experience in a team-oriented environment.
• Experience in the medical field and administrative record management.
• Strong customer service background.

Skills, Knowledge, and Abilities:

• Effectively communicate in English; both oral and written.
• Helpful, knowledgeable, and polite while maintaining a positive attitude.
• Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual).
• Knowledge of medical billing practices and billing reimbursement.
• Maintain confidentiality and practice discretion and caution when handling sensitive information.
• Medical terminology.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management, and deductive problem solving skills.
• Sense of urgency and responsiveness to physicians, location employees, and patients.
• Work independently and as part of a team.
• Physical demands include lifting of 10lbs. Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk. Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer.
• Machines, equipment, and technical abilities include email transmission and communication, internet navigation and research, Microsoft applications; Word and Excel, office equipment; fax machine, copier, printer, phone, and computer/tablet.

Rotech Information Benefits:

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k, HSA, and FSA/Dependent Care FSA.
• Medical, Prescription, Dental, and Vision Life Insurance, Disability, Accidental death, Identity protection, and Legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

Make the right move and submit your resume today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.