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Account Manager - Remote Eligible

Develop and execute proactive strategies to maximize customer value from Roofr’s solutions.
Remote
Mid-Level
3 weeks ago
Roofr

Roofr

Sales software for roofers. Aerial measurements + proposals in seconds

✨ About The Role

- The Account Manager will manage a portfolio of over 1,000 customer accounts, each at different stages in their journey with Roofr. - The role involves acting as the primary point of contact for customers, identifying their pain points, and positioning Roofr’s solutions to meet their needs. - The successful candidate will develop and execute proactive strategies tailored to different user segments to maximize customer value from Roofr’s solutions. - Identifying and executing upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR) will be a key responsibility. - The Account Manager will also monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Retention Rate, and Churn Rate.

⚡ Requirements

- The ideal candidate will have at least 1 year of experience in an Account Management role, preferably in a high-growth or fast-paced environment. - A proven track record of managing a large portfolio of customer accounts, ideally exceeding 1,000 accounts, is essential. - Strong collaboration skills are necessary, as the role involves working closely with cross-functional teams, particularly Account Executives and Implementation teams. - The candidate should possess a solid understanding of key performance metrics such as Monthly Recurring Revenue (MRR), churn, retention, and Net Promoter Score (NPS). - Excellent communication skills and a customer-centric mindset are crucial for success in this role.
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Account Manager - Remote Eligible
Remote
Sales
About Roofr
Sales software for roofers. Aerial measurements + proposals in seconds