IT Support Specialist

IT Support Specialist

Roland Berger is a global management consultancy for transformation, innovation across all industries, and performance improvement. Founded in 1967 in our home city of Munich, we are one of the leading representatives of our industry, with more than 50 offices and 3,500 dedicated colleagues around the world. What unites us all is the goal of making a positive contribution for our clients and their entire value chain, and harmonizing business and society with a sustainable outlook.

The success of Roland Berger is rooted firmly in our values: entrepreneurship, empathy, and excellence. We have built our reputation on the development of "creative strategies that work." Our consulting approach is based on our global network of industry, functional experts who provide our clients with creative and unique solutions, combined with a strong regional presence in the Americas.

Job Description

We are seeking an entry-level IT Support Specialist to join our Americas IT Hub in Mexico City. The role combines onsite IT support responsibilities with global service desk coverage, supporting employees across the Americas and globally.

This position is ideal for early-career IT professionals who want exposure to a modern, cloud-first consulting environment and hands-on experience in a global IT operating model.

Daily onsite presence is required to support our hands, eyes, and ears concept and ensure close collaboration with local users and global IT teams.

Key Responsibilities:

• Provide first-level IT support to employees:
• In person (onsite)
• Via phone and ticketing system
• Act as the local IT point of contact, supporting all hands, eyes, and ears responsibilities for global IT teams.
• Install, configure, and maintain:
• Windows 11 laptops and desktops
• iOS mobile devices (iPhone, iPad)
• Support cloud-based workplace tools, primarily within the Microsoft 365 ecosystem.
• Ensure availability and basic troubleshooting of:
• Meeting room technology
• Video conferencing and collaboration tools
• Assist with local IT infrastructure support, including basic network and connectivity troubleshooting.
• Support SD-WAN and connectivity-related issues and escalate when required.
• Contribute to process improvements and participate in future-oriented IT initiatives supporting the IT Hub strategy.
• Provide rotational or scheduled coverage for the Global IT Service Hub.

Qualifications

• Bachelor's degree or in pursuit of Bachelor's degree in Information Technology, CIS, MIS or related field
• Strong knowledge of:
• Microsoft Windows 11
• Microsoft 365 (Outlook, Teams, OneDrive)
• Experience providing end-user support via help desk, hotline, or onsite assistance (internships accepted).
• Advanced English skills (spoken and written); daily professional use required.
• Strong customer-service mindset and professional communication skills.
• Preferred Skills
• Exposure to Microsoft Intune and Autopilot.
• Basic understanding of:
• Networking concepts
• SD-WAN or enterprise connectivity models
• Experience working in an international or consulting environment.

Additional Information

Roland Berger provides equal employment opportunity (EEO) to all persons without regard to race, color, religion, ancestry, national or ethnic origin, pregnancy (including childbirth, or related medical conditions), marital status, sex, sexual orientation, gender, gender identity, gender expression, transgender status, age, military and veteran status, physical condition, physical or mental disability, health status, political opinion, social condition or background, or any other applicable legally protected characteristics.

Roland Berger is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact your recruiter.

All your information will be kept confidential according to EEO guidelines.