Senior Manager, AV Technical Support

Teamwork Makes The Stream Work

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About The Team

Roku's Enterprise Engineering team builds and operates the technology platforms that power how we work and scale. The AV & Events function delivers reliable, modern conference room experiences and broadcast-quality internal events that connect leaders and employees worldwide.

About The Role

As the Senior Manager, AV & Events Technology, you will develop strategy, lead a high-performing global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions. You will partner closely with Productivity Tools, IT/Network, Workplace Services/Facilities, and Communications to standardize platforms, elevate hybrid experiences, and run the portfolio like a business.

What You'll Be Doing

Set the multi-year AV & Events strategy and roadmap across conference rooms, executive spaces, studios, and internal event production, balancing reliability, innovation, accessibility, and total cost of ownership.

Own service delivery and SLAs for conference room uptime, incident response, live streaming/recording, and large internal events (e.g., all hands, town halls), with playbooks, rehearsals, on call, and post mortems.

Lead and develop a global team of AV engineers, technicians, and event producers; hire, coach, set goals, and build career paths and succession plans.

Standardize room and control platforms (endpoints, codecs, DSP, control stacks) and partner with IT/Network on QoS, monitoring, alerting, and capacity planning.

Deliver executive-grade productions with broadcast-quality audio, video, lighting, graphics, and redundancy; coordinate run of show with Communications and executive staff.

Run the portfolio like a business: own budgets and forecasts, vendor strategy and SOWs, asset lifecycle, utilization, and ROI; evaluate in-house vs. partner tradeoffs.

Establish operational excellence: SOPs, commissioning/acceptance for new rooms, maintenance schedules, asset tracking, change control, and problem management.

Drive hybrid event innovation: interactive Q&A, live captioning/translation, VOD, and engagement analytics; ensure accessibility standards and inclusive practices.

Partner on buildouts and renovations with Workplace Services/Facilities and design partners; define AV specifications, review design submittals, and lead testing/commissioning to acceptance.

Report outcomes and insights through dashboards and executive updates; use operational data to improve experience, reliability, and efficiency.

We're Excited If You Have

10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed environments; proven delivery of high-visibility executive events.

Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms; able to direct troubleshooting and set standards.

Program leadership across portfolio planning, budget ownership, vendor management, SOWs, and cross-functional stakeholder alignment.

Operational rigor with SLAs, incident and problem management, change control, and a continuous improvement culture.

Executive presence and crisp communication; calm under pressure with a customer experience mindset.

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience).

AVIXA CTS (CTSD a plus) and project/program credentials (e.g., PMP/ITIL).