Stage In Customer Service

Customer Service Intern

We are looking for an enthusiastic Customer Service intern to support our team in sales order processing for Rockfon customers.

This internship will help you acquire the necessary skills and provide you with knowledge of various tasks and processes linked to the order handling. The Customer Service Team Leader will be your tutor. Ultimately, you will gain broad experience to be prepared to enter any fast-paced work environment with a degree of autonomy.

ROCKFON: Easy to install and durable, our stone wool ceiling tile material and range of products help protect people from noise and the spread of fire while making a constructive contribution toward a sustainable future.

Location: ROCKWOOL Italia – Milano (Corso Sempione/Domodossola) | Office-based

What You Will Be Doing

The intern will be flanked and trained to support the department with the main sales order processing activities:

• Receipt of orders: analyze products/quantities/lead times for validation
• Order entry in SAP system
• Apply pricing policy in conjunction with sales team when required
• Check product availability in liaison with factories/suppliers
• Send orders for preparation and follow up logistics and transport with third party service provider and/or internal logistics depts.
• Support on claims and credit requests
• Respond to queries received by phone, mail, etc from external and internal contracts, with help from other depts (logistics, technical, marketing, sales….) as required
• Filing and archiving of physical and digital archives as well as customer documentation, ensuring compliance with the established standards and rules.

What You Bring

You have a Bachelor's degree level and/or a work experience in a customer service, commercial or logistics support-position; Strong communication skills and able to build a good relationship with customers and internal departments; Structured and organized working style, attention to details; You are interested in commercial processes and the use of IT systems You have good Microsoft Office skills (particularly Excel); Excellent command of the Italian and English language, spoken and written; We also attach great importance to a positive attitude, you are proactive, reliable and you can work well together.

What We Offer

• Type of Contract: Stage (extracurricular) 6 month
• Reimbursement €1000/month
• Meal vouchers: €10/worked day
• Flexible working hours
• 1 day of work from home/week.
• Inclusive, international work environment with big impact.

We have prepared an onboarding program for you. This will give you the perfect opportunity to learn the process details and connect with a close-knit group of people who are always ready to help each other out.

ROCKWOOL transforms volcanic rock into safe, sustainable solutions used worldwide. We're proud of our commitment to sustainability and diversity.

Ready to build the future with us? Apply now with your CV in English and become part of an industry-leading team!