Customer Service Employee

Rockpanel Customer Service Representative for the Nordics Market

We are seeking a Customer Service Representative position based in our Hedehusene location to join the Supply Chain & Customer Service team.

Ready to help build a better future for generations to come?

This is who we are: At ROCKPANEL, we make fire resilient exterior design cladding, and our aesthetic products are used in modern buildings all around the world. Joining our Customer Service team, you will gain 6 dedicated colleagues, 5 of whom are located in the Netherlands and 1 in Denmark, where you will also be based.

Overall, we are part of the Supply Chain, Product Compliance & Product Development in ROCKPANEL, and we work with both customers as well as internal and external stakeholders to ensure world-class customer service.

Your Future Team

You will become part of the Customer Service team of Rockpanel. The team consists of 7 team members, 5 in Roermond (the Netherlands) and 3 in Hedehusene Denmark and they describe themselves as a great team who put the customer at the first, work together in a great manner and help & back up each other.

What You Will Be Doing

As our customer service representative, your overall responsibility will be to provide world-class service to the full range of ROCKPANEL's stakeholders. This will primarily be for the Swedish, Norwegian and Danish markets, though the team always help out and cover for each other during vacations and peak times.

In this dynamic position, you will collaborate closely with our Sales teams, as well as Logistics and Production. Your shared goal will be to achieve our sales objectives through great customer services activities. Furthermore, you will grow a wide network outside our organisation, spanning external parties such as architects, dealers and contractors. Specifically, your tasks will include:

• Ensuring optimal customer satisfaction through timely and accurate order entry, closely monitoring the order fulfilment process, checking stock availability and confirming lead times
• Providing customers and the ROCKPANEL sales force with adequate product and order information
• Coordinating daily transport activities with external haulers and our transport planning department
• Performing customer service tasks such as complaint handling and registration, preparing and sending quotations as well as material code requests
• Proactively identifying and implementing initiatives to improve services and processes in terms of efficiency, optimisation and quality.

What You Bring

You exude team spirit and always enjoy helping out a colleague – and because flexibility and helpfulness run through your veins, you deliver outstanding customer service. Also, you are not afraid to reach out to your team, so that we keep each other updated and included, even though we do not work from the same location.

Furthermore, you have an ability to understand, read and adapt to your surroundings and various stakeholders, making it easy for you to communicate with a wide range of people.

We additionally imagine that you:

• Have experience with customer service, but starters/ graduates are encouraged to apply.
• Have a good understanding of supply chain processes and experience with sales.
• Have some knowledge or interest on logistics processes such as transport, incoterms etc.
• Monitor our DC and carriers in Denmark in such a way Rockpanel delivers excellent customer service.
• Have worked with various IT systems and can easily learn to use new systems
• Can organise and prioritise your workday effectively, leaving enough room to re-prioritise when plans change.
• Language skills: Mandatory: Danish & English, Optional Swedish, Norwegian or German
• Willingness to travel inside Europe, 10-15 days per year for training, sales meetings, internal meetings.

We know that you might not meet all the things on this list, but you might bring skills and experience that we haven't even included here.

What We Offer

Working in the Customer Service team in ROCKPANEL, you will gain an amazing set of colleagues that always have your back. We have a very open culture and a high level of professionalism, and we all take pride working for a company that creates sustainable products, recyclable materials and products with a long lifespan. We are a company of healthy growth, and we are looking to explore and conquer new markets, and hopefully this journey will include you in the longer term.

Lastly, you will also get to be a part of the ROCKWOOL Group – the world leader in stone wool solutions.

Who We Are

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,200 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living.

Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDGs) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Diverse and Inclusive Culture

We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees.

At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as "The ROCKWOOL Way". This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.