Technician Field Support

Technician Field Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, who are looking for a place to make an impact. And if that's you we would love to have you join us!

Job Purpose

• Deliver & implement the assigned projects on time with good quality, cost effectiveness and customer satisfaction.
• Ensure technical deliverables matches customer requirements.
• Ensure site activities are completed as desired by customer and in specified time frame.
• Also, curiosity to learn new skills, explore opportunity to get better while doing regular service jobs.

Reports to: Team Lead

Key Responsibilities

DO

• Willingness to travel frequently at site and troubleshoot/ rectify the issues.
• Deliver & execute the assigned projects on time with good quality/ cost effectiveness and customer satisfaction
• Complete Project task based on work assignment.
• Deliver the assigned projects on time with good quality/ cost effectiveness and customer satisfaction
• Keep improving self-engineering capabilities and exchange best practice with other team members to improve team's capabilities.
• Work with Team Leader / Lead Engineer to guarantee customer acceptance.
• Work with Team Leader to clarify technical issues.
• Work with Team Leader to manage technical risk in project

OVERSEE

• Ensure product installation follows the procedure of RA engineering standards and recommendations.
• Maximize reusable standard product and engineering in project / prepare site installation reports on product installation.
• Support Team Leader in managing team performance, develop self and team capability and motivate the team.
• Work with cross functional teams like technical support, Contract management, Project management, and End user account managers.

Job related competencies

• Strong level of expertise in Component and Architecture Class Standard Drives, Safety Product, Networks.
• Intermediate level of expertise in Industry Knowledge (Tire-Banbury, Tire building machine, Bead winding Curing press, calendaring machine), Application Knowledge, and EHS (Environment, Health & Safety).
• Commissioning experience on PLC, Drive & Servo
• Different Electrical Standard knowledge like NEMA, IEC, UL508 will be an added advantage.

EDUCATIONAL QUALIFICATIONS / WORK EXPERIENCE (Education, qualifications and experience requirements an employee must have)

• Diploma in Instrumentation / Electrical / Electronics.
• 2 to 5 years of relevant experience in automation engineering on PLC (Rockwell – Control Logix, Drives, Compact Logix.
• Experience of complete project life cycle from design phase to commissioning.
• Minimum 2-5 years of site commissioning experience

Benefits:

• The ability to collaborate with, learn from colleagues in a complex, global organisation.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.

Primary work location: Noida / Chennai/ Hyderabad

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.