Technical Support Engineer - Hardware

Technical Support Engineer

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Technical Support Engineer you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or hardware, providing support to customer/users where the product is highly technical or sophisticated in nature.

In this role, based in UK, you will report into the Team Leader, Remote Support.

Your Responsibilities

• Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Create and publish knowledgebase articles.
• Provide exceptional customer service from start to resolution for each issue.

The Essentials

• Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or one year experience with Rockwell Automation or similar products.
• Fluency in English.
• Knowledge of the product range and applications of industrial automation in connection with hardware.
• Knowledge of PLCs, networks, SCADA.
• Team-oriented personality with well-developed communication skills.
• Customer focus.

The Preferred

• Any additional languages are an advantage.

What We Offer

Our benefits package includes...

• Hybrid working model
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Paid Volunteer time
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!