Senior IT Infrastructure Problem Engineer, Managed Services

Senior Problem Engineer

As a Senior Problem Engineer, you will lead problem management efforts for Rockwell's customers' OT infrastructure. Working closely with the Managed Support Incident and Change teams, you will identify and manage the root causes of incidents to reduce their impact and prevent recurrence. You will focus on resolving underlying issues rather than just addressing symptoms. You will identify problems based on available data from alarm and ticketing systems.

Location: Katowice, Poland (Hybrid Schedule)

Reports to: Manager, Poland

Your Responsibilities

• Contribute to the Problem Management process by supporting the identification, analysis, and resolution of recurring issues in alignment with ITIL best practices
• Conduct Root Cause Analysis (RCA) for major and recurring incidents.
• Collaborate with Incident and Change Management teams to ensure seamless service delivery.
• Update the Known Error Database (KEDB) and Problem Records.
• Identify trends and patterns in incident data to prevent future issues.
• Develop and implement workarounds and permanent fixes for known problems.

The Essentials - You Will Have:

• Good command of English
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience administering virtual infrastructure such as VMware, Nutanix, or similar platforms
• Minimum 5 years of experience in Windows Server environments, including versions 2012, 2016, 2019, and 2022.
• Minimum 2 years of experience in proactive problem management or problem identification
• Experience in configuration, administration, and service management - DNS, DHCP, RDP
• Experience in administering backup systems such as NetBackup, Veeam, Backup Exec, and VMware vSphere Data Protection (VDP).
• Strong analytical and problem-solving skills.
• Familiar with ITIL methodology.

The Preferred - You Might Also Have:

• Knowledge of server hardware (Dell, HP, Cisco).
• Familiarity with network switches (Cisco, HPE, Dell).
• Exposure to MSR solutions (e.g., Cyolo, Claroty).
• Experience with infrastructure monitoring platforms.
• Familiarity with firewalls (Cisco, Palo Alto, Fortinet).

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development.
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.