Senior Engineer - Field Support

Field Service Lead

Location: Chennai / Bangalore / Hyderabad

The person will be responsible for attending service calls, managing annual maintenance service contracts, and managing local projects working with vendors, supported by the project manager. You will report to the Solutions & Service Business Lead.

Your Responsibilities:

1. Attend to field service work as determined and scheduled.

2. Provide technical assistance and field service to customers by performing one or more of the following:

• Engineering assistance application, programming specifications, etc.
• Field service installation startup integration, system optimization, maintenance and warranty implementation.
• Troubleshooting of hardware and software problems at customer site.

3. Provide customer coordination of RA products and systems by performing the following functions:

• On-site analysis and specification preparation.
• Hardware configuration – system and product application.
• Programming assistance.
• Project coordination between customer, OEM sales, product division, etc.
• Technical support – field start-up, integration, and maintenance.
• Documentation.
• Testing and acceptance.

4. Provide proper reporting of technical, administrative, and accounting information as required.

5. Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer's requirements.

6. Make recommendations for product improvements, especially as they affect operations and reliability of RA products.

7. Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts, retrofit contracts, training, documentation and support service agreements.

The Essentials - You Will Have:

3 to 5 years' experience in Industrial Automation

Relevant field support and service experience in Industrial Automation Control field.

Ability to design, develop, program and troubleshoot PLC, HMI, and SCADA systems.

Hands-on experience on RA products like Allen Bradley PLC / SCADA will be added advantage, i.e Studio 5000 & Factory TalkView SE, Factory Talk Historian, Vantage Point and Asset Centre.

Experience in Basic Network management.

Experience in Industrial Automation Maintenance or Field Service Operation preferred.

Prepared to travel 60% of the time in any month and sometimes for extended periods to remote sites in India.

Perform any other relevant duties as and when assigned by immediate Manager.

The Preferred - You Might Also Have:

Experience in Tyre, Pharma Industries.

Experience in Products like SLC, PLC5, ControlLogix, FT View SCADA, FT Historian, FT Batch, SQL Reporting.

Experience in ControlNet Device Net.

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!