Sales Tools Support Specialist

Sales Tools Support Specialist

The Sales Tools Support Specialist supports the global sales organisation by being a champion of our CRM platform and other commercial tools for sellers, such as LinkedIn Sales Navigator, ZoomInfo and IIR. As such you will support the continued education on the tools; ensure data integrity; safeguard global process adherence as well as help resolve system-related issues.

The Sales Tools Support Specialist is the subject-matter expert and the 'go-to person for all CRM users and users of other relevant commercial sales and sales productivity platforms.

You will report to Sales Tools Support Manager and follow a Hybrid working schedule in Noida

Your Responsibilities:

Communication & Training

• Organise and hold training sessions on processes for all roles
• Collaborate with regional teams to communicate platform and process changes
• Promote usage of platforms and adherence to sales processes
• Recognise process improvements and communicate these with global sales process team
• Advocate for the platforms and contribute to knowledge sharing across global and regional teams
• Be the regional voice for processes, providing feedback to global sales process teams
• Help produce supplemental training materials for global and regional use including supporting local language adaptation of information

Technical Support

• System access support
• First point of contact for troubleshooting of issues
• Escalate reoccurring technical issues to the relevant support teams
• Understand how data connects from other systems into Dynamics and Salesforce (Anaplan, SAP, ProMS)
• Help create custom views and dashboards in CRM and other relevant commercial sales and sales productivity platforms.

The Essentials - You Will Have:

• Bachelor's degree or equivalent.
• 5+ Years extensive technical knowledge of the CRM application (Dynamics or Salesforce)
• An understanding of how other systems/data (Anaplan, PowerBI, and SAP) are connected with CRM data
• An understanding of how different user roles use our CRM
• Query creation in our CRM
• Experience in supporting a global sales organisation
• Fluent in English (working language), and fluency in one or more other languages (e.g., French, Spanish, and Portuguese)

The Preferred - You Might Also Have:

• Certification on Dynamics or Salesforce CRM systems, but not required
• Agile worker, both independently and collaboratively
• Take ownership of tasks and projects
• Manage priorities and tasks
• Work in different cultures across different countries
• Work with multiple platforms
• Work in a multicultural environment
• Occasional working outside of normal office hours
• Training requirements to maintain expert status in our CRM

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.