Sales Support Representative

Job Title

This role focusses on providing pricing & quotation support to the Sales teams (including liaison with customer and RA teams where required) for standard products (including software).

This role reports to the Sub Regional Team Leader Sales Support.

Your Responsibilities:

• Provide CRM data quality support and maintenance to the Sales team.
• Provide first level support to the Sales team with internal RA processes and tools.
• Assist the Sales team with customer queries, including signposting to the correct department.
• Assist in reducing the administrative burden on Sales team.
• Assist in providing a great experience for customers.
• Good experience and understanding of Rockwell products, processes and tools.
• Keeps skills and knowledge in all areas (organizational, technical, and commercial) up to date.
• Provide continuing liaison with sales forces, internal departments within matrix structure, customers, and distribution channels.
• Provides information to support effective management of the business.
• Demonstrates behavior in accordance with Rockwell Automation values.
• Acts with highest integrity in all areas.
• Independent working behavior.
• Flexibility

The Essentials - You Will Have:

• Bachelor's degree or similar
• Excellent French and English language (write, read and speak).

The Preferred - You Might Also Have:

• Capability to work in Portuguese and/ or Spanish.
• Prior experience in customer support with a technology-based organization.
• PC knowledge: MS Office Suite especially Outlook, Excel, and PowerPoint.
• Daily use of CRM packages.

What We Offer:

Our benefits package includes …

• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.