Senior Manager, Operations - Creator Platform

Senior Manager, Operations - Creator Platform

At Rockstar Games, we create world-class entertainment experiences.

Become part of a team working on the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar is on the lookout for a talented Senior Manager, Operations to join our Creator Platform team. This role will be responsible for designing and delivering workflows, establishing clear governance, and will serve as a cross-functional bridge between Creator Platform teams and Rockstar's global operations. The ideal candidate combines operational excellence with a passion for creator communities, helping to ensure that Rockstar's new Creator Platform delivers a safe, fair, and outstanding experience for players, creators, and communities.

This is a full-time, in-office position based out of Rockstar's NYC headquarters in Downtown Manhattan.

What We Do

• The Rockstar Games Creator Platform Team enables user-generated and modded content across our suite of titles, including Grand Theft Auto and Red Dead Redemption.
• Lead and supervise support, compliance, and creator operations within Rockstar's broader global ecosystem, ensuring a seamless and consistent player and creator experience.

Responsibilities

• Lead the end-to-end integration of the Creator Platform's operations with Rockstar/Take-Two compliance, customer experience, trust & safety, security, legal and compliance teams.
• Build and implement scalable workflows for creator support, moderation, and compliance, taking a hands-on role in early phases while laying the foundations for operational maturity.
• Own creator-related publishing topics, including localization, ratings, submissions, and related processes.
• Devise and maintain key operational benchmarks to track ongoing operational efficiency, health, and platform risks, with an eye towards ongoing improvement.
• Partner with engineering, product, and community teams to advocate for new and expanded tooling in support of operational improvements, policies and player safety standards.
• Mentor and grow a team passionate about creator operations, while establishing procedures for scaling as the platform grows.

Qualifications

• 5+ years of experience in operations, live service management, compliance, or related functions, ideally within gaming, technology, or creator platforms.
• Consistent track record as a hands-on builder, comfortable delivering operational tasks while designing structures for long-term scale.

Skills

• Demonstrated ability to develop, pilot, and scale operational workflows.
• Experience partnering with legal, compliance, or trust & safety teams on policy enforcement and operational implementation.
• Strong understanding of UGC (user-generated content), modding communities, or live-service operations.
• Familiarity with ticketing and workflow systems (e.g., Zendesk, Jira, etc), workflow automation, and escalation practices.

Pluses

Please note that these are desirable skills and are not required to apply for the position.

• Ability to tailor communication style to technical and non-technical audiences.
• Experience with compliance, trust & safety, or moderation operations.
• Passion for Rockstar Games and its creator/modding community.

How To Apply

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar's reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.

If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

*NY Base Pay Range

$115,600 - $183,400 USD