Customer Service Specialist I Or II

Customer Service Specialist I or II

At Rockline Industries, we don't just manufacture consumer products — we build trusted partnerships and create meaningful impact. As a privately held leader in consumer packaged goods, we're proud to be guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape our culture, our people, and our purpose.

We're looking for a Customer Service Specialist who thrives in a fast-paced environment, enjoys solving problems, and values collaboration. If you're passionate about delivering exceptional service and want to be part of a company that invests in your growth, we'd love to meet you.

As a Customer Service Specialist, you'll be the key link between Rockline and our customers, ensuring smooth order processing and account management. Your responsibilities will include:

• Review and enter EDI and manual orders
• Maintain customer profiles, items, and addresses
• Monitor special delivery instructions and item transitions
• Track orders and respond to customer inquiries
• Understand pricing structures, commissions, and accruals

Account Management:

• Communicate with internal teams and customers on order status, product availability, and delivery appointments
• Ensure accuracy in orders and invoices
• Perform basic accounting updates and review daily reports
• Troubleshoot issues and escalate when needed
• Complete quarterly goals and contribute to continuous improvement

What You'll Bring:

• Education: High School Diploma required
• Experience: We are considering candidates for a Customer Service Specialist I or II.
• Customer Service Specialist I - 2 years of experience in an office/business or customer service role is required.
• Customer Service Specialist II - 4 years of Customer Service Experience or equivalent business-to-business account management experience.
• Strong written and verbal communication skills
• Experience with ERP systems (JDE a plus); Logility experience a bonus
• Solid problem-solving and teamwork skills
• Basic math, analytical abilities, and proficiency in Microsoft Word and Excel.

Why Rockline?

Values-Driven Culture – We live our RRITE values every day Flexibility – Choose from on-site, flex, or remote work arrangements Growth Opportunities – Individual development plans and quarterly goals Inclusive Environment – We welcome diverse perspectives and foster collaboration Stability & Impact – Be part of a privately held company with a strong reputation and purpose-driven mission

Ready to make a difference with Rockline? Apply today and help us deliver excellence to our customers.