Firearms Customer Support Representative

Firearms Customer Support Representative

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Support Representative at Rock Island, Illinois! Deliver world-class customer service as the first point-of-contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.

This non-exempt, full-time position is 100% on-site with an hourly gross base rate of $20.00 and eligibility for insurance benefits after meeting the required waiting period. Pay days are every Thursday! RIAC standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.

What does world-class customer service look like?

• It's all about relationships! Build and maintain long-lasting relationships with buyers and collectors.
• Keep meticulous records of all customer interactions to meet (or exceed!) company standards for confidentiality, quality, compliance, productivity, efficiency, and client expectations.
• Unite as a team while empowering co-workers to meet targets and goals.
• Engage in active listening and problem solving with customers to answer questions, resolve issues, address concerns, and if necessary, escalate to the next level.

Why work for RIAC?

• Weekly pay!
• Paid time off and holidays!
• A la carte insurance benefits package, including FSA or HSA, company-paid life insurance and AD&D!
• 401(k) with company match!
• See some of the most rare and unusual firearms, military and historic collectibles!
• Complimentary fountain soda, fruit, oatmeal and treats!
• Monthly employee engagement events!
• Opportunities for upward mobility!

Qualified candidates meet the following requirements:

• High school diploma, GED, or equivalent required;
• Two years' previous customer support experience, or similar experience required;
• Intermediate proficiency using Microsoft Office (Outlook, Word, Excel);
• Strong data entry skills and attention to detail;
• Ability to work six (6) auction weekends per year; and
• Ability to obtain and maintain active FOID card status (Illinois residents only).

Physical Requirements

Constant sedentary work for prolonged periods up to 100% of the time with occasional moving and transporting up to 10 pounds. Must be able to constantly communicate and exchange accurate information. Must be able to detect, identify, inspect, observe, perceive and assess customer service operations. Constantly operates and uses telephone, computer and other relevant equipment and office machinery. Constantly works around firearms, bladed weaponry, historic relics, and valuable collectibles.

Rock Island Auction Company has been the #1 firearms auction house in the world every year since 2003. Today, RIAC employs a growing team of about 150 people and continues to set industry standards and expectations year over year. Between our 6 public auctions and 8+ online auctions each year, we sell tens of thousands of firearms, bladed weapons, military artifacts, and firearms accessories annually. We have a habit of excellence, regularly breaking and re-breaking our own records and redefining success in our industry, as more and more customers admire our results and trust our reputation.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese.