Application Support Engineer - Remote Eligible

Application Support Engineer

As an Application Support Engineer, you will be the lifeline for all users of our platforms and technology. You will handle all incoming requests for assistance and work to resolve issues, while giving exceptional customer service to both internal and external clients. You will also be responsible for leading the way in building, connecting, and supporting systems and enterprise-wide applications that help propel our business forward across multiple company ecosystems.

About the Role

• You make it a priority to understand the business you support, including the different roles and responsibilities across the company, soliciting feedback where appropriate to ensure systems implementations produce the desired results.
• You will collaborate with internal and external departments like Training, Analytics, Vendor Partnerships, Engineering, Finance, and IT to ensure seamless execution of important tasks and company initiatives. You use your technical expertise to guide key decisions related to systems.
• Maintain responsibility for system and user administration for the entire organization.
• Identify and learn appropriate software used and supported by the organization.
• You'll evaluate, troubleshoot root cause issues and resolve inquiries that come in through Zendesk or email within established SLA's.
• Actively lead or participate in projects related to systems integration, including tasks like mapping, design, testing and support for platforms, software, and integrations.
• You will partner with end-users like employees and managers to identify process or efficiency opportunities for systems and begin to implement those improvements.
• You train and educate employees and end users on systems, integrations, hardware (like equipment), and changes that occur and help create process and training materials as needed.
• You may assist with implementing various internal and third party integrations within internal systems, and assist with building internal proprietary systems and process migrations.

About You

• Associate's degree/Bachelor's degree in computer science, information systems and 0-4 years of related experience in managing enterprise platforms and solutions
• Strong customer service skills
• Ability to work Eastern or Central Time Zone hours
• Passion for working with and learning new technologies
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Title & Escrow industry experience
• Experience with CRMs like Zendesk.
• Ability to quickly learn new software and help drive implementation and adoption across the company.
• Administrative knowledge of title production softwares such as Qualia, Resware, or Softpro is highly regarded.
• Knowledge of Microsoft Office Suite a plus
• Ability to travel for quarterly team and company events and meetings

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you'll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.

Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $48,000.00-$117,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here.

The information regarding compensation and other benefits included in this paragraph is the company's current, good faith estimate at the time of posting. Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.

Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.