Director Of Orthodontic Operations

Rock Family Dental Orthodontics Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Doctor Founded. Doctor Led. Rock Dental Brands, founded by Dr. Mark Dake, DDS, MSD, and Dr. Byan Hiller, DMD, MS, is an innovative, multi-disciplinary group of practices that will allow you to make an impact on the dental world. We specialize in Pediatric Dentistry, Orthodontics, General Dentistry, and Oral Surgery. First and foremost, our practice is focused on quality patient care for every patient we serve.

Job Summary

Responsible for the overall performance and managing all operational aspects of the assigned group of Orthodontic Offices under AXPM Dental Management.

Job Duties

Operational Duties

• Responsible for consistently and effectively communicating the company objectives to all orthodontic area managers through organized and scheduled email communications, video conference calls, phone and email communications.
• Responsible for outcomes and success of all Orthodontic offices and enforcing changes and creating protocols that better the company, employees, and most importantly our patients.
• Plays an essential role in recruiting and hiring for all key orthodontic positions, including doctor recruitment.
• Manages area manager team towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
• Assist Area Manager in communication with providers regarding improvement issues that may arise.
• Partner with support teams to ensure the needs of Area Manager and clinical teams are being addressed.
• Lead acquisition implementation and onboarding in collaboration with assigned Area Manager and support leads.

Monitoring of KPIs

• Responsible for being fully aware of P&L line items, trends, and making suggestions in order to increase revenue and profitability in each office and company as a whole.
• Conducts audits on operation dashboards, KPI's, and other reports in order to make recommendations to Area Managers to ensure goals are met and improvements are made to exceed desired targets.
• Ensure KPIs set in conjunction with the Vice President of Dental Operations are maintained by all practice units.
• Manage stores to operate within a budget set forth in communicated KPIs.

Customer Experience

• Ensure that all practice team leaders, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience.
• Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service.

Training & Development

• Responsible for providing training and mentoring to new orthodontic Area Managers.
• Responsible for leading/ensuring training of clinical roles in collaboration with RDB training team and clinical leads.

Software Development

• In collaboration with key team members, help strategize and design software for managing the orthodontic practices and working in conjunction with business support functions.

Meeting Requirements

• Regular Meetings with Vice President of Dental Operations

Qualifications

• 5+ years management experience
• College degree or equivalent experience
• Strong Communication Skills with both staff and doctors
• Use of Google Drive, Tableau Greyfinch, & Any other tools required by your direct manager to their full abilities.
• Ability to apply analytics results to process improvement and strategic thinking
• Travel will be required frequently in order to maintain appropriate relationships 40-60% of the time.

Why Join Rock Family Dental?

• Opportunities for professional development and advancement.
• Enjoy top-tier pay and a comprehensive benefits package.
• 401 (k) with Company Match: Secure your future with our industry-leading retirement plan.
• Complimentary orthodontic treatments, employee assistance programs, and more!
• We celebrate wins, learn from challenges, and create an engaging workplace.