Technical Support Partner

Technical Support Partner For Lab-it

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The opportunity As a Technical Support Partner for Lab-IT, you are responsible for carrying out field service functions for Roche Diagnostics Digital Products. Your primary duties include digital product troubleshooting, installation, commissioning, and performing preventive maintenance procedures. Reporting to the Technical Support Lead for Lab-IT, you will respond promptly to all service calls and handle various after-sales service issues to ensure customer satisfaction and optimal instrument performance. The ideal candidate is a detail-oriented, proactive, service-minded with strong communication skills and ability to collaborate effectively across functions. You will be responsible for

• Perform digital product installation, commissioning, and troubleshooting for all Roche Diagnostics digital products.
• Respond promptly and effectively to all service calls from customers.
• Conduct preventive maintenance according to the established schedule to ensure instrument & digital product reliability.
• Manage and resolve other issues related to digital solution after-sales service to maintain high levels of customer support.

Who You Are Experience and Competencies:

• Strong in analytical and troubleshooting skills.
• Able to drive and travel in upcountry areas and be flexible to work outside of normal working hours.
• Independent, a team player, flexible, and solution-driven with an agile mindset.
• Good command of spoken and written English.
• Good communication skills.
• Demonstrates a desire to influence your own development and pursue interests across functions.
• Industry Experience:
• Bachelors or Masters in IT or related fields.
• Minimum of 1 year of work experience as an IT Specialist in the healthcare business is preferred.

Who We Are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.