T&E Support Analyst - German Speaking

Travel and Expense Support Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Travel and Expense Support Analyst as part of the Global Customer eXperience department maintains and supports the daily activities of the Travel and Expense and Company Card expenses associated with the Roche Global Credit card programs. This role is expected to offer a high level of customer service as this is the first point of contact for our internal customers. As a T&E Support Analyst you are responsible for providing customer service support for our Roche affiliates in relation to the Travel & Expense Application (Concur).

Disclosure note: The final Job title of the role will be Employee Experience Operations Travel & Expense Specialist.

The Opportunity

• Provide timely support, guidance and high level of customer service to internal customers from card application to expense management in order to ensure timely resolution and customer satisfaction.
• Handle incoming calls and tickets regarding the corporate credit card programs and expense management in Concur.
• Act as an Administrator for the corporate card program to include credit card applications, maintenance and terminations.
• Maintain support for card holders and work with corporate card bank representatives.

Who You Are

• Self-motivated and passionate about the job, understanding the importance of providing high-quality service.
• Open-minded, dedicated to making a difference, and open to constant development.
• Experience in a shared service environment, preferably in the customer service area.
• Experience with corporate credit card programs is an advantage.
• Fluency in English and German.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office days/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

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Roche is an Equal Opportunity Employer.