Service Engineer (based In Macau)

Roche Diagnostics

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Provide first line instrument support at customer site, such as corrective and preventive maintenance, installation, hardware and software modification. Provide remote support through Digital Service Solution. Provide professional service training to customers and peers. Update and communicate service information regularly. Well documented the service information in CRM system. Closely work with cross-functional teams as required to achieve customer satisfaction. Meet service KPIs and participate in continuous improvements. Work as a project member in LAS (Lab Automation System) implementation. Carry out ad-hoc duties as assigned by the supervisor.

Requirements: University graduate in Biomedical / Medical Engineering, Electronic Engineering, Electrical Engineering or related discipline. Willing to work at customer sites, such as hospitals, laboratories, etc… Proficient in Microsoft Windows OS installation and operation. Customer-oriented with excellent communication and interpersonal skills. Knowledge in computer interface and remote diagnostics is a definite advantage. Basic knowledge in IT and networking. Good writing/documentation skills in English. Good command of written and spoken English and Chinese. Microsoft Office applications and good documentation