Internship Customer Support Center - Medical Laboratory Diagnostics (m/f/d)

Internship At Roche's Regional Customer Support Center

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Our Regional Customer Support Center in Mannheim is responsible for technical and application customer service for Germany, Switzerland, Austria, Belgium, the Netherlands, Greece and Turkey.

In this internship you will be part of a highly qualified team of product specialists and experience the interface between technology, IT, natural sciences and medicine. In the Customer Support Center you will help to support our laboratory systems for medical diagnostics. You will learn more about the daily business of the international Customer Support Center, including the coordination of the hotline and trainings for our customers in laboratories and hospitals in seven European countries.

You will be warmly welcomed into the team right from the start and will gain exciting insights into various areas. The focus is to guarantee a constant learning effect and challenge you while also offering the opportunity to contribute your own ideas.

Your tasks

• Support and coordination of applicative and technical service projects
• Support of workforce planning for hotline & training
• Creation and maintenance of Knowledge Management Tools
• Optimization and editing of process descriptions
• Creation of analyses and reports for controlling purposes

Your profile

• You must be enrolled in a Master's program in biology, molecular biology, biochemistry, chemistry, medicine or a comparable program
• You have experience in project management
• You are familiar with the MS Office package, particularly Excel and PowerPoint, or similar tools
• You have a keen interest in new ideas and question conventional thought patterns
• You convince with your analytical approach and have a high degree of independence and coordination skills
• You enjoy working in a team, especially in an international context.
• You have good written and spoken English skills. Ideally you speak German (at least B2).

Your benefits

• Flexible time management
• 2.268€ salary per month for a full-time internship > 3 months
• Reduced meal prices (-50 %) in our employee canteen
• Networking with other students

Your application

Please upload your resume and add a motivation letter to your application. Please note, that you must be enrolled during the whole period of the internship. We are not accepting applications of students, who already finished their Master's study and are no longer enrolled at the university.

Period: from September 2026 till August 2027 (a period of 12 months).

We are looking forward to your application!

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.