Graduate Engineer - Field Services - Auckland - 6 Months Contract

Graduate Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are seeking talented Graduate Engineers to join our field services team in Auckland and develop essential expertise in instrument and product troubleshooting, installation, commissioning, and maintenance procedures. This role is designed to provide foundational experience while working directly with experienced engineers who will guide and mentor you throughout your journey.

As a Graduate Engineer, you will:

• Develop hands-on technical skills by tackling real-world challenges in diagnostics, repair, and maintenance.
• Assist in providing installation and commissioning services to our customers.
• Receive ongoing training and education on our innovative product portfolio and manufacturer updates.
• Contribute to after-sales service activities, ensuring customer satisfaction through professional support.
• Work within our SOPs and policies, gaining experience with quality and safety standards.

Your key responsibilities include but are not limited to:

After-Sales Support Responsibilities

• Provide high-quality after-sales support, ensuring customer satisfaction and strong relationships.
• Perform efficient instrument troubleshooting and preventive maintenance according to RDK specifications.
• Adhere to SLA-defined response times for phone and onsite support, while keeping leadership informed of any product issues.

Health, Safety, and Environment (HSE)

• Promote and comply with safety, health, and environmental policies to ensure workplace wellbeing.
• Use risk assessment tools to coordinate work practices in a safe manner.
• Demonstrate care for personal and team safety by adhering to and promoting HSE standards.

Administrative Responsibilities

• Organize and manage spare parts inventory, returning unused parts as needed to prevent excess stock.
• Accurately complete service documentation and expense/travel tasks within specified timelines.
• Follow company policies and service contract requirements for all service activities.
• Support continuous improvement initiatives for service processes.
• Be willing to travel within New Zealand, work overtime as required, and take on additional responsibilities.

Who you are:

Are you an ambitious engineering graduate eager to start your career? Do you enjoy working hands-on with cutting-edge technology while developing practical skills that make an impact? If so, we have an exciting opportunity designed just for you!

You have:

• Educational Background: Hold a tertiary qualification in Engineering (Electrical, Electronic, or Mechanical) or Science; EAS registration (or ability to obtain one) is desirable.
• Technical Proficiency: Skilled in using diagnostic tools like multi-meters and general computing/software packages; understanding of diagnostic/research labs is advantageous.
• Problem-Solving Skill: Strong analytical and problem-solving abilities with meticulous attention to detail and curiosity for continuous improvement.
• Customer-Centric Approach: Foster collaborative, customer-focused relationships and demonstrate genuine interest in customer needs and satisfaction.
• Teamwork & Leadership: Strong interpersonal and communication skills, with experience in building productive relationships and influencing stakeholders.
• Resilience & Adaptability: Perform effectively in demanding environments, adapt to challenges, and work independently or as part of a team.
• Organisational Skills: Demonstrate effective time management and prioritization of competing tasks to ensure high-quality outcomes.
• Physical Capability: Able to perform physical tasks such as bending, kneeling, and working in confined spaces as needed.
• Strategic Thinking: Monitor industry trends, stay curious, think strategically, and take actionable steps to add value.
• Cultural Alignment: Exhibit behaviours in line with Roche's Leadership Commitments, Operating Principles, and APAC Spirit culture, including offering and seeking feedback constructively.

This Auckland-based role is only open to candidates that have full eligibility to live and work in New Zealand and hold a valid, unrestricted driver's license and be capable of driving for work purposes.

This is more than just a starting role—it's your chance to be part of a team that values learning, growth, and innovation. We're committed to equipping you with the tools and experiences you need to flourish in your engineering career.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What We Offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who We Are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.