Field Service Support Engineer

Join Roche Diagnostics Baltics

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an excellent opportunity to join Roche Diagnostics Baltics where you can truly make your mark. Our Service & Customer Support team plays an integral role in the provision of after sales service and support to our existing and new customer base, which primarily consists of diagnostic and research laboratories.

Your Impact:

• Provides highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Reviews and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers' needs and identifies if the responsibility for problem resolution falls to sales employees, or engineers.
• May promote the sale of service contracts.

Who You Are:

• University Bachelor degree or similar qualification in an appropriate engineering discipline;
• Preferably experienced Service Engineer within the medical diagnostics industry;
• Possess excellent technical and troubleshooting skills in the area of electromechanical, fluidic and computer-controlled equipment. Persistence in troubleshooting instrument problems is the key to be successful in this position;
• Customer focused, self-motivated and enjoys working and sharing ideas in a team environment;
• Lithuanian & fluent English are a must;
• Knowledge of Windows & Microsoft Office;
• Excellent communication skills and a valid driver's license are essential.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: Roche Annual Bonus, Monthly transportation allowance, Home Office set-up equipment, Health Insurance, Life/Accident insurance, Full salary when on sick leave for the first 9 days, Eyeglasses settlement, One-time payment options for various events in the life e.g. wedding, childbirth, Service Awards: We value loyalty with additional holidays and bonus payment, Work in a hybrid model (2 days/week from the office)
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Salary starts from 3000 EUR gross/monthly. Final salary depends on the successful candidate's level of experience, skills and qualifications.