Field Service Engineer - VIC & TAS

Field Services Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A Roche Field Services Engineer provides vital field service activities for Core Lab Instruments, Molecular Diagnostics, Tissue Diagnostics, and Sequencing by provision and coordination of all activities relating to instrument troubleshooting, instrument installation, instrument preventative maintenance, and software/hardware modifications for both pre and post-sales requirements.

What you will work on:

As a Field Service Engineer, you are required to:

• Actively involved with the local account management teams and participate in regular team meetings to capture and report all field activities, including labor and travel, via the CRM system.
• Ensure timely pre-installation inspection and installation of Roche and other analytical systems, working closely with the Regional Engineering Manager and local teams to ensure success.
• Perform preventative maintenance in a timely manner as per manufacturer guidelines and escalate any overdue maintenance or ongoing instrument issues to the Regional Engineering Manager.
• Manage spare parts and maintain boot stock accuracy while identifying any training deficiencies.
• Promote all safety, health, and environmental policies to ensure the wellbeing of all employees and visitors.
• Ensure compliance with all Roche processes, the Roche Code of Conduct, and Industry Codes of Practice.

Location & Hours:

• Service support is primarily provided for instruments located within Victoria (VIC) and Tasmania (TAS); however, occasional regional, interstate, or overseas travel may be required.
• Typical hours are 9 a.m. to 5 p.m., Monday to Friday.
• Participation in a rotating On-Call Roster is required to cover out-of-hours service (5 p.m. to 9 a.m. weekdays and 24 hours on weekends).

Who you are:

You have:

• A tertiary degree in Electrical/Electronics or equivalent qualification
• Experience working in field engineering / customer services related fields within the Medical Devices industry, having Diagnostic Industry background a plus
• Experience or expertise in the Hematology field a plus
• Experience with IT and Middleware systems with excellent written and verbal communication skills.
• A valid driver's license

Your strong customer empathy and interaction skills and proven record of accomplishment in data connectivity, troubleshooting and resolution will be an advantage. Full eligibility to live and work in Australia is preferred for this Melbourne-field based role.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What We Offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who We Are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.