Field Service Engineer

Roche Diagnostics Korea Service & Support Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Affiliate: Roche Diagnostics Korea

Division: Service & Support

Work location: Daegu, South Korea

Worker Type: Full time

Your key responsibilities:

1. Installation

Perform installation business for each other instrument

Support setting business of Installation Team

2. Repair

Secure reliability of customer through one stop service for each other instrument

3. Maintenance

Arrange PM schedule, increase customer satisfaction through scheduled PM

Reduce emergency call through scheduled PM

4. Manage Spare Part

Order, manage necessary spare part to offer rapid service

Increase return ratio of defective RA parts

5. Training

Increase ability of customer about troubleshooting, operation skill through User Training

Initiate internal engineer into knowledge of instrument

Initiate sub-dealer into knowledge of instrument

6. Manage Service Bulletin, Important Solution

Inform internal engineer about Service Bulletin

Perform SW modification, HW modification according to SB

Inform internal engineer about important repairing solution

7. Hotline Service

Perform Hotline

8. Application

Support Application

Who you are:

Submission: / / (MS Word PDF)

Process: ※.

Who We Are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.