Digital Support Specialist

Digital Support Specialist

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting, and Creative Design.

Your opportunity as a Digital Support Specialist is a technically-qualified person (expert) that strives to achieve business goals through web presence and digital platforms by supporting stakeholders in global projects. The Digital Support Specialist supports key global communications stakeholders by consulting them on how to further develop their digital performance and ensure they leverage the available digital tools in order to meet their overall goals. The Digital Support Specialist is expert in all aspects of digital project management, content management, and publishing across different web platforms and is able to build out reporting metrics that supports the business in continuing their growth to meet KPIs and objectives. As a Digital Support Specialist, you will work closely with global teams in Roche Pharma to ensure the content on our globally managed websites is well maintained, optimized, and up-to-date. Your primary job will be to publish content prepared by our content team and marketing managers. In this position you will be focusing on:

• Being responsible for publishing and managing content for websites, overseeing editing of all content before website publication and building website pages to be in line with our design guidelines.
• Triaging requests for content publishing with the right stakeholders, ensuring editorial outlook is up to date, provide feedback and suggestion on digital content (both on visuals and copies) and occasionally update HTML, CSS on websites.
• Conducting global content audits to identify gaps and redundancies in the site content.
• Consulting with key global stakeholders to understand needs and to ensure that all content on the global websites provide the most impact or views.
• Consulting on global site performance, trends, and suggest next steps accordingly.
• Guiding and training key global stakeholders to ensure common knowledge and experience across our operating landscape.

Who you are:

• You have 3+ years of experience working with IT systems, platforms, website management and 3 years of experience in digital operations for an agency or large size companies.
• You have 3+ years of experience with Content Management systems, system implementation expertise.
• You have 1-2 years of experience in large organizations, preferably healthcare industry or tech.
• You have basic understanding of coding (HTML, CSS, JS) and you are a quick learner, passionate about technologies and web.
• You are dynamic and flexible in working with different tools, you are creative, have strong problem-solving skills and able to work in a fast-paced global environment.
• You are fluent in English.

In exchange we provide you with: Development opportunities, excellent benefits & flexibility, a global diverse community, and salary starts from 1900 EUR gross/monthly.