Commercial Support Expert (CRM Product Manager)

Commercial Support Expert (CRM Product Manager)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Commercial Support Expert (CRM Product Manager), you will provide hands-on execution support for ongoing CRM product activities. Your role is critical in bridging the gap between business strategy and technical execution, focusing on day-to-day support by translating complex business needs into functional requirements and ensuring a healthy, prioritized product backlog.

Your key responsibilities will include:

• Product & Delivery Support: Assist with requirements clarification and documentation, creating detailed user stories with clear use cases and acceptance criteria. You will develop business process flow documents and maintain product backlogs and JIRA stories.
• Operational & BAU Support: Support ongoing CRM enhancements, minor configuration requests, and release activities—including release notes and deployment readiness. You will help track dependencies and risks across workstreams and support the triage of requests from business stakeholders.
• Cross-Functional Coordination: Serve as a key point of contact between CRM operations, developers, QA teams, and vendors. You will participate in agile ceremonies (stand-ups, grooming, sprint reviews) and maintain project documentation in Confluence and JIRA.
• Quality & Testing: Support SQA and UAT planning, coordination, and defect tracking to ensure high-quality delivery.
• Data & Reporting: Assist with basic CRM reporting needs and validate data outputs, ensuring all documentation aligns with necessary compliance and audit requirements.

You are a highly organized professional with strong communication skills, capable of working in a fast-paced, matrixed environment to turn business vision into technical reality.

Requirements and Qualifications:

• Education: University degree in Business, Information Technology, or a related field.
• Experience: 5+ years of experience supporting Veeva CRM platform ideally within the Life Sciences, Commercial, or Medical sectors.
• Technical Skills: Strong Product Management expertise with experience writing functional requirements and user stories.
• Hands-on experience with JIRA and Confluence.
• Deep familiarity with Agile / Scrum delivery models.
• Competencies: Ability to translate business needs into technical specifications.
• Strong organizational skills and the ability to manage multiple stakeholders and dependencies.
• A proactive approach to problem-solving and backlog hygiene.

Relocation benefits are not available for this posting.

Who We Are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.