Line Service Supervisor/line Chief

Line Service Supervisor/Line Chief

Robinson Aviation is a premier Fixed Base Operator (FBO) serving general aviation and airline clients with excellence, safety, and professionalism. We're looking for a hands-on, customer-focused Line Service Supervisor/Line Chief to lead our ground support team and ensure smooth, safe, and efficient operations.

As a Line Service Supervisor, you'll oversee daily ramp operations and lead a team of Line Service Technicians and Line Leads. You'll ensure aircraft are serviced promptly and safely while delivering top-tier customer service.

Key Responsibilities:

• Supervise and support Line Service Technicians and Leads during assigned shifts
• Perform aircraft marshaling, fueling, towing, de-icing, lavatory service, and more
• Ensure compliance with safety standards (ATA 103, NFPA 407) and company policies
• Monitor aircraft arrivals/departures and coordinate timely ground services
• Maintain fuel inventory and oversee quality control procedures
• Conduct inspections of equipment and facilities
• Communicate with customers and crew to resolve service issues
• Provide performance feedback and enforce company policies
• Collaborate with maintenance to troubleshoot equipment issues
• Maintain accurate documentation and audit fuel paperwork
• Complete other essential duties as assigned by management

Qualifications

We're seeking candidates with strong leadership skills, aviation experience, and a passion for customer service.

Minimum Requirements:

• High school diploma or equivalent
• 3+ years of line service experience, including 2+ years in a lead/supervisory role
• Valid driver's license with a clean driving record
• Must be at least 18 years old
• Ability to lift/move up to 50 lbs. and work in all weather conditions
• Strong communication and organizational skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Must pass pre-employment drug screening and background check
• Must obtain a SIDA airport security badge.

Preferred:

• NATA Certification
• Prior experience in fueling, towing, or aviation customer service

Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Monthly fuel commission bonuses
• Paid time off and Floating Holidays
• Uniform provided (*Benefits begin after probationary period)

Robinson Aviation - 50 Thompson Avenue, East Haven, CT