Practice Director (administrative & Customer Support)

Practice Director (Administrative & Customer Support)

The primary responsibility of the Practice Director is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization. Key core competencies include results and execution, infrastructure, business analysis, communication/collaboration, customer focus, and leadership approach.

Responsibilities include driving revenue generating activities/practice group performance, executing operational focus areas, meeting productivity standards, managing time, planning, and multi-tasking, making quality decisions, reaching target performance metrics, attracting and sourcing, training, developing and retaining staff, achieving pricing goals, recognizing and acting upon business trends, effective communication, promoting a culture of collaboration, motivating, inspiring, and leading by example, providing recognition and celebrating successes, managing change efforts, facilitating resolution, conducting effective meetings, leading customer retention and expansion strategy, and building customer loyalty by providing superior service.

Leadership approach includes leading with character, building trust, respect and credibility, promoting and supporting an inclusive work environment, being aware of and accepting responsibility for own actions and behaviors, creating a positive, collaborative team culture, striving to understand and support others, and treating others fairly and consistently.

Business and HR responsibilities include business generation, revenue and pricing goals, and a total headcount of up to 4 including the practice director.

Qualifications include 1+ years of talent solutions and/or management or equivalent experience, proven performance in talent manager/director role, demonstrated success in business generation, leading and driving business development, excellent communication, presentation and problem-solving skills, and proficiency in MS Office, databases and other technology systems.

Education: Bachelor's Degree or equivalent, preferred.

Salary: The typical salary range for this position is $77,969 to $80,000. The salary is negotiable depending upon experience and location. The position is eligible for a bonus based upon achievement of performance objectives.