Practice Director - Administrative & Customer Support

Practice Director - Administrative & Customer Support

The primary responsibility of the Practice Director is to maintain a consistent above average performance metrics, provide business generation leadership, motivation and direction to direct reports, participate in the recruitment of new hires, and effectively communicate with all levels within the organization. Key core competencies include:

• Drive revenue generating activities/practice group performance.
• Execute operational focus areas.
• Meet productivity standards, individual and staff.
• Effectively manage time, plan and multi-task.
• Make quality decisions.

• Reach target performance metrics, individual and staff.
• Attract and source.
• Train, develop and retain staff.

• Achieve pricing goals.
• Expert knowledge of practice group.
• Quickly recognize and act upon business trends on daily/weekly basis.

• Effective communication (feedback, difficult messages and expectations)
• Promote a culture of collaboration.
• Motivate, inspire and lead by example.
• Provide recognition and celebrate successes.
• Manage change efforts.
• Facilitate resolution with internal staff, clients and candidates.
• Conduct effective meetings.

• Lead customer retention and expansion strategy.
• Build customer loyalty by providing superior service.

• Leads with character, builds trust, respect and credibility through actions and behaviors.
• Promote and support an inclusive work environment.
• Aware of and accepts responsibility for own actions and behaviors.
• Create a positive, collaborative team culture.
• Strives to understand and support others.
• Follow through on commitments.
• Treats others fairly and consistently.

• Business generation, revenue and pricing goals: Based on location.
• Total headcount: up to 4 including practice director.

• 1+ years talent solutions and/or management or equivalent experience required.
• Proven performance in talent manager/director role.
• Demonstrated success in business generation, leading and driving business development.
• Excellent communication, presentation and problem-solving skills.
• Proficient in MS Office, databases and other technology systems.
• Bachelor's Degree or equivalent, preferred

Top reasons to work for Robert Half include:

• Exciting career opportunities with the industry leader.
• Performance equals reward with a competitive benefits package.
• Upward mobility with excellent career advancement potential.
• Tools for success including world-class training and advanced technology.
• Respected worldwide with a commitment to corporate responsibility.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email, please include the following:

• The specific accommodation requested to complete the employment application.
• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.