Clinical Support Manager - Mci/ccs/respite

Clinical Support Manager - MCI/CCS/Respite

Behavioral Health Services

Milford/Norwood, MA

ID: 11591-709

Full-Time/Regular

Riverside Community Care

Love what you do! Clinical Support Manager - MCI/CCS/Respite

The primary responsibility of the Clinical Support Manager is ensuring organizational effectiveness by providing leadership to the clinical and administrative components of the South County and Norwood MCI/CCS/Respite teams regarding all matters related to billing, insurance, expenses, and state reporting. The focus is to improve the operational systems, processes, and practices in support of the programs' goal to maximize revenue and achieve better reporting, information flow and management, business process and organizational planning.

The Clinical Support Manager works within the MCI and CCS components of the CBHC to ensure that all insurance information is entered into the EHR correctly and that billing is completed appropriately and in a timely manner. Additional responsibilities include:

• Coordinating with Third Party on Insurance Verifications, obtaining and tracking treatment authorizations (when applicable), overseeing clients' self-pay accounts, and updating the third-party billing office of eligibility changes.
• Run reports including held claims and unbilled services reports weekly and oversees the rectification of any errors with the MCI/CCS leadership.
• Ensure timely submission of monthly expense reports, working collaboratively with program managers to ensure all receipts for expenses are compiled and submitted accurately.
• Perform other front office support tasks as needed.

Schedule: Full Time, 40 hours

• This position is a hybrid role, with variable on site and off site work permitted, frequency dependent upon fluctuating programmatic needs.

Pay Rate: $28.05/hourly

Why You'll Love Riverside We make a true difference in people's lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner's fee

Learn more about our benefits and culture:

Our Benefits

Our Culture

Hear what employees think about working for Riverside!

Required Skills

• Familiarity with Electronic Health Records preferred
• Excellent communication, interpersonal and organizational skills required
• Intermediate computer fluency, including Microsoft Office, required
• Valid driver's license, safe driving record and regular access to a reliable vehicle required

Required Experience

• Bachelor's Degree required
• One year experience in administrative and/or billing experience preferred

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.