Player Services Supervisor

Player Services Supervisor

Job Category: Gaming

Salary: $60,000 USD per year

Location: Rivers Casino Des Plaines, 3000 S. River Road, Des Plaines, IL 60018, USA

Description

Walk-In Wednesday

Interview on the spot! Every Wednesday from 12 PM - 2 PM

2500 E. Devon Ave | Des Plaines, IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Duties and Responsibilities:

• Responsible for supervision of slot operations
• Provides excellent guest service and player development through personal interaction and relationship marketing.
• Issue point rewards and comps to patrons.
• Ensures that all employees are providing optimum service to all guests at all times.
• Ensures the technical proficiency of all employees through development and effective training.
• Provides direction, guidance and supervision to all employees assigned to their positions.
• Creates an atmosphere which is conducive to a quality work life for all employees, mediates and solves problems of employees.
• Participates and signs hand paid jackpots.
• Prepare daily reports.
• Issues new and replacement player's club cards to patrons.
• Issues complimentaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
• Responsible for supervising Player Services Lead Agents, and Player Services Agents.

Job Requirements:

• High school diploma or general education degree (GED).
• Two (2) to three (3) years supervisory experience, preferably in gaming or hospitality
• Comfort with repetitive transactions
• Ability to communicate with team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Perks that Work!

• Medical, Dental, Vision, and Life Insurance (Full Time positions ONLY)
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont's Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.