Application Support Engineer - Onsite

Rivers Agile Job Opportunity

Rivers Agile is a deep tech consulting firm specializing in custom solutions across various industries. Founded in 2008 as a quality assurance consultancy, we have expanded our expertise to include autonomous solutions, Agentive AI, and XR research. Our strong foundation in quality assurance ensures efficient, agile software development while aligning every solution with business goals. Our collaborative team of software engineers, QA engineers, and project managers partners closely with clients to tackle complex challenges. We seek engineers who are lifelong learners, passionate about their craft, and defined by their unique personality, experience, and style.

Location: This is an onsite position in Frankfort, Indiana. Candidates must be local or willing to relocate.

Technical Expectations

• 3+ years of experience in application support and/or development
• Proficient with relational databases, SQL, and stored procedures
• Experience with Microsoft .NET framework, Visual Studio, and Windows Server
• Proven success receiving problems directly from end users and driving them to resolution while maintaining customer focus, setting expectations, and communicating transparently and professionally
• Intermediate programming skills in C#
• Strong troubleshooting and debugging skills and the ability to systematically isolate issues and identify root causes
• Knowledge of best practices in unit testing, configuration management, and source control
• Familiarity with performance monitoring, APIs, data exchange formats (XML and JSON), and enterprise system integration is a plus

Other Expectations

• Bachelor's degree in computer science, information technology, a related field, or equivalent experience
• Reliably functions as an individual contributor to break down, define, estimate, design, and complete stories with minimal technical oversight as a member of a team
• Experience operating in all areas of the application lifecycle from inception through maintenance
• Delivers quality solutions to clients, closely adhering to accepted definitions of done and operating with an attitude of excellence
• Takes ownership of their responsibilities and demonstrates integrity, work ethic, professionalism, and diversity in working with others
• Participates in company activities, such as recruiting, training, and team building
• Adapts to change and ambiguity in a resourceful, positive, and professional manner
• Applies technical and industry knowledge to offer creative and relevant solutions to our clients

Package: salaried position, bonus program, full benefits (medical, dental, vision, supplementary), holidays, paid time off, 401(k) plan, good work-life balance