Front End Manager - Customer Service Manager

River Market Community Co-op Customer Service Manager

Experience-based pay ranging from: $22.00 - $24.00 per hour

Work for a community-owned grocery store in downtown Stillwater and help support a sustainable local food system. As a cornerstone of locally and naturally produced foods for more than 45 years, River Market Community Co-op knows outstanding customer service is vital to the long-term success of the store.

We prioritize our employees' well-being and futures by offering competitive benefits. You will receive a generous employee discount, immediate Paid Time Off accrual, a 401(k) with employer match, health insurance and voluntary dental and vision coverage.

River Market Community Co-op is seeking a candidate with management experience who has worked in a retail cashiering environment. The Customer Service Manager oversees a team of approximately 8-15 individuals which includes a Customer Service Assistant Manager, Managers on Duty, and Cashiers. It is important that this candidate is skilled in supervising and developing staff, delegating responsibilities, navigating point-of-sale and cash register systems, and providing excellent customer service.

Reports to: Sales and Operations Manager

Supervises: Customer Service Assistant Manager, Managers on Duty, Cashiers

Job Duties:

• Provide and improve upon a high level of customer service and communication with all customers.
• Process all customer service-related issues, follow up to minimize reoccurrence of similar problems, this may include offering information and recommendation to all departments, regarding pricing, signing, staffing, etc.
• Supervise department staff
• Effectively delegate responsibility in department
• Work alongside Customer Service Assistant Manager to share management duties. Responsible for the training and development of the Customer Service Assistant Manager
• Ensure that qualified applicants are hired and trained in all areas, including: job functions, product knowledge, co-op principles, communication skills, and customer service
• Coach, mentor, and develop staff to accomplish department goals
• Model a communicative and caring culture by consistent goal-setting, re-directing, mentoring, praising and disciplining
• Take disciplinary action as needed, following established policy
• Schedule department staff to the store's needs and ensure hours worked do not exceed budget. Fill in for all uncovered shifts
• Regularly cashier in busy periods and as needed to cover absences
• Schedule and organize department meetings and huddles
• Account for and process all money that passes through the register, safe, and cash drawer. Investigate shorts/overs and take appropriate action to correct errors
• Participate in setting expense and labor goals for department
• Responsible for the general maintenance and cleanliness of department and assigned areas to include check out bays, cart corrals, guest bathroom, entrances, and sidewalks
• Attend Management Team meetings
• Make regular progress reports to the Sales and Operations Manager

Requirements:

• High school diploma or equivalent
• Maintain a valid Driver's License
• Prior leadership experience in a customer service setting
• Prior cashiering experience in a retail setting
• Excellent communication skills
• Experience with point-of-sale systems
• Able to multi-task, perform repeated bending, standing and reaching, and occasionally lifting up to 50 lbs
• Proficient in basic arithmetic including counting, addition, and subtraction
• Computer proficiency in: MS Office-Outlook, Excel, Word
• Ability to work varied hours and days

Essential Physical Functions: Must be physically able to occasionally grasp, grip, pull, push, twist, and turn as needed.

Constant (67-100%): Walking, standing, talking, hearing, correctable vision including near acuity and depth perception

Frequent (34-66%): Bending, stooping, squatting, kneeling, lifting and carrying up to 25 pounds floor to waist

Occasional (1-33%): Pushing, pulling, lifting and carrying up to 50 pounds floor to waist, lifting up to 100 pounds with assistance floor to waist, lifting and reaching waist to shoulder, lifting and reaching above the shoulder

Approximately 25% of the time: Administrative duties, sitting