Mobile Support Engineer - Remote Eligible

Technical Support Engineer

Rive is a new way to build production-ready UI and graphics — with rich interactivity and state-driven animation. We're on a mission to make hard-coded graphics a thing of the past with a new general-purpose graphics format for all types of software and UI. Rive empowers teams to iterate faster and build better products.

We've seen tremendous organic growth over the last few years. Our innovative customers include tech giants, game studios, consumer apps with millions of users… there are even Rive pixels in space!

Rive is looking for a technical support engineer with experience writing, supporting and debugging mobile applications to join our team.

As our team expands you'll support a growing global community of developers and designers using Rive in their products and games across a myriad of platforms and use cases. You will triage technical issues for a wide range of end users from individual designers to enterprise customers.

Join a dynamic team working on an exciting product. You'll play a pivotal role in providing online support, bringing lessons learned to help streamline and evolve our support processes while having the opportunity to expand your technical prowess across various runtimes. You'll work alongside team members who are passionate about Rive, and learn from companies who are using Rive in innovative and challenging ways to build incredible products, games and experiences.

What You'll Do

• Review customers' mobile code using Rive. Triage and investigate questions and issues reported by users across mobile runtimes, determining root cause.
• Relay detailed feedback and reproduction steps to the product and engineering teams to resolve bugs. Ideally provide unit tests that capture the issue.
• Assist new and existing customers with implementing their designs into code by providing code examples to help them get where they're trying to go.
• Provide technical support resources to the Rive community around a variety of general and specific product use cases and questions.
• Work closely with our Developer Relations team, helping create and maintain comprehensive technical documentation to foster a positive experience for developers at all skill levels.
• Prepare supporting materials for new features, devices, game engines, popular frontend frameworks, and more.