Global Payroll Operations Specialist - Canada

Global Payroll Operations Specialist - Canada

We're looking for an experienced payroll specialist to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.

As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US. This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing these new capabilities. This role will own all operational aspects across Canada, including tax issue resolution on behalf of our customers, communication with government agencies, and collaboration with R&D teams. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software.

This is an exciting role that requires significant cross-departmental engagement with a major impact on the product and customer experience.

What You Will Do

• Execute timely filings and payments for all customers across Canada alongside the R&D team
• Drive issue resolution and communication with various government agencies and partners; you will directly interface with our customers and resolve issues on their behalf
• Work closely with Global Payroll Engineering and Product teams to ensure that:
• Natively built payroll software supports key payroll and tax compliance requirements across all Canadian provinces
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritized and implemented
• Help the organization scale and grow with the business
• Propose automated solutions that enable better efficiency and process improvement

What You Will Need

• Deep understanding of Canadian payroll and tax compliance requirements. Key areas of expertise include: tax calculations, EHT and WSIB filing and payment requirements, ROE filings, tax notice resolution, reconciliations, and auditing
• Experience communicating and collaborating with tax agencies including CRA, Revenu Quebec, Service Canada, EHT, and WSIB
• Minimum of 3+ years in a client-facing role
• Solid written and verbal English communication skills
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, including the use of pivot tables; familiarity with Mac software, Salesforce queues, JIRA, and Confluence is a plus
• Strong analytical and problem-solving skills to handle complex payroll calculations, audits and reconciliations
• Highly motivated and capable of working independently
• Ability to manage and solve a queue of customer support tickets
• Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
• Continuous learning mindset to stay updated with changes in Canadian payroll regulations and best practices

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.