Global Payroll Operations Specialist - India

Global Payroll Operations Specialist - India

We're looking for an experienced payroll specialist to join Rippling's Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.

As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise. This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing these new capabilities. This role will own all operational aspects across India, relationships with our external partners, and drive our expansion into new customer segments and geographies. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software.

This is an exciting role that requires significant cross-departmental engagement with a major impact on the product and customer experience.

What you will do:

• Execute timely filings and payments for all customers within India
• Drive issue resolution and communication with various government agencies; you will directly interface with our customers and resolve issues on their behalf
• Work closely with Global Payroll Engineering and Product teams to ensure that:
• Natively built payroll software supports key payroll and tax compliance requirements
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritized and implemented

What you will need:

• Experience running payroll in India is required; either direct payroll processing experience or through a vendor is acceptable
• Strong knowledge of India payroll taxation and compliance (TDS, PT, EPF, etc.)
• Minimum of 3+ years in handling Indian payroll compliance remittance & filings and minimum of 4+ years in client-facing role
• Ability to manage and solve a queue of customer support tickets
• Experience in tax notice resolution, tax filings, agency communication, and compliance requirements
• Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
• Ability to overlap with U.S. hours (both Eastern and Pacific time zone - EST/PST, preferred). Proposed schedule is 1PM - 10PM IST
• Required: Strong proficiency in English; written and verbal communication skills

Additional Information:

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.