Operations Field Supervisor

Operations Field Supervisor | Ripple Fiber

We are looking for an Operations Field Supervisor to join our growing team.

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future. We believe the biggest wave starts as a ripple.

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the Role

This role leads day-to-day field operations in a market: supervising installers, supporting installs and troubleshooting, and enforcing quality, safety, and schedule standards. They act as the field lead, bridging direction from the Regional Operations Manager to frontline installers.

Responsibilities:

• Supervise, mentor, and evaluate installation technicians and crews in your market(s).
• Be field-based: participate in installs, trouble tickets, and spot troubleshooting when needed.
• Coordinate daily work assignment, routing, scheduling, and dispatching of installation crews.
• Monitor installation quality, compliance with SOPs, safety, and company standards.
• Perform spot quality audits, ride-alongs, and inspections to enforce workmanship and consistency.
• Escalate persistent issues to Regional Ops Manager, and lead remediation plans locally.
• Ensure each installer meets productivity targets (jobs per day, adherence, first-time success).
• Interface with customers on installation issues, escalate complaints, and lead resolution efforts.
• Support new technician onboarding, training, and coaching on best practices.
• Track and maintain field metrics: completion rate, rework, missed appointments, dispatch efficiency.
• Coordinate with logistics / supply chain for parts, materials, and tools to avoid job delays.
• Enforce safety protocols, ensure crews have PPE, follow ladder / site safety rules.
• Collaborate with program, operations, and engineering teams to relay field feedback and improve processes.
• Maintain accurate field documentation, job records, and reporting for your team.

Qualifications:

• Experience specifically in FTTH / in-home fiber install operations.
• High School diploma or equivalent; technical/trade schooling preferred.
• 3+ years of experience in fiber / broadband / telecom installation or field operations.
• 1+ year in a leadership or supervisory capacity over installers or field technicians.
• Strong ability to work on the ground in installations and also lead people.
• Proficiency with routing, scheduling, and dispatch planning.
• Good troubleshooting & technical skills in fiber drop, CPE, ONT, WiFi basics.
• Strong communication, coaching, and conflict resolution skills.
• Ability to manage metrics, field KPIs, and act on performance data.
• Valid driver's license and clean driving record; ability to travel locally.
• Willingness to work flexible hours (evenings, weekends) when needed.

Preferred:

• Certifications in fiber optics or broadband (CFOT, SCTE, etc.).
• Experience with field workforce management or mobile dispatch systems.
• Some familiarity with escalation paths, SLAs, or regional operations support.
• Prior experience interfacing with customers in field installation contexts.

Physical:

• Field-heavy role: substantial time on site, climbing ladders, accessing tight spaces, working outdoors.
• Must be able to lift tools or equipment (up to ~40–60 lbs) occasionally.
• Ability to traverse uneven terrain, homes, basements, attics, rooftops

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.