Operations Coordinator

Operations Coordinator | Ripple Fiber

We are looking for an Operations Coordinator to join our growing team in FL or NC or SC.

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the Role

The Operations Coordinator supports the regional installation teams by managing day-to-day scheduling, dispatch, and technician routing. This role ensures that installation activities are efficiently organized, tracked, and completed on time. The coordinator serves as the central hub between field teams, vendors, and construction—helping balance workload, clear backlogs, and keep jobs moving smoothly from assignment to completion.

Responsibilities:

• Manage and optimize technician scheduling and dispatch routing to maximize efficiency.
• Oversee backlog management: track, prioritize, and assign outstanding jobs.
• Serve as liaison to vendors: maintain communication, follow up on vendor tasks, and escalate issues.
• Submit purchase order (PO) requests, approve PO flows, and process vendor invoices in coordination with finance.
• Ensure accurate documentation of dispatch, routing changes, job statuses, and vendor interactions.
• Maintain dashboards, reports, and metrics for regional leaders (job completion rates, scheduling efficiency, backlogs).
• Clean up scheduling discrepancies, no-shows, cancellations, and reschedules promptly.
• Assist with field-level escalations by coordinating resources or adjusting schedules.
• Provide operational support in push-install campaigns or backlogs—help resolve schedule conflicts or resource gaps.
• Monitor job status, update team leadership, and flag potential delays or resource constraints.
• Track drop scheduling (fiber drops), locator tickets (marking underground utilities), and related external scheduling.
• Coordinate with construction teams, permitting, and project management to align schedules and dependencies.
• Review daily and weekly schedules to ensure proper coverage and utilization.

Qualifications:

• 2+ years experience in operations, project coordination, dispatch, or similar role.
• Proficiency in Excel, Outlook, and Word.
• Strong organizational skills, time management, and ability to juggle multiple tasks.
• Excellent written and verbal communication.
• Attention to detail - scheduling errors have big impacts.
• Ability to work under pressure in fast-paced environments with shifting priorities.
• Experience working cross-functionally with field teams, vendors, or technicians.
• Familiarity or willingness to learn telecom / broadband / fiber operations context.

• Experience in the telecom, broadband, or utilities sector.
• Experience with dispatcher or workforce management / field service software.
• Basic understanding of job routing, geospatial logic, GIS systems.
• Experience processing POs, invoices, or working with finance systems.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.