Field Service Technician II - Utilities (aerial Equipment/hd Truck Preferred)

Job Title

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

Attends and successfully completes required technician training classes.

Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.

Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.

Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.

Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.

Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.

Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department.

Performs other duties as assigned.

Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.

Checks all appropriate sources in identifying the information needed for analysis and decision making.

Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions.

Takes appropriate action to resolve issues without requiring direction.

Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations.

Adapts to changing business needs, conditions, and work responsibilities.

Demonstrated concern to be responsible, reliable, and trustworthy.

Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Education and Experience

High School diploma or GED

3-4 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Valid Driver License

Successfully completed all required training curriculum to be designated Service Field Tech II

Not Required but Highly Desired Criteria

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Regular exposure to these stresses (20-80% of the time).

Job frequently involves changes in priorities, complexity and/or quantity of work.

Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Standing

Sitting

Walking

Feeling

Fingering

Grasping

Repetitive Motion

Talking

Hearing

Pushing - Up to 25 lbs.

Pulling - Up to 25 lbs.

Lifting - Up to 25 lbs.

Pushing - 26-50 lbs

Pulling - 26-50 lbs.

Lifting - 26-50 lbs.

Pushing - Over 50 lbs.

Pulling - Over 50 lbs.

Lifting - Over 50 lbs.

Environmental Conditions

Inside conditions: Protection from weather but not necessarily from temperature change.

Outside environmental conditions: No effective protection from weather.

Extreme cold: Temperatures below 32 degrees for periods of more than one hour.

Extreme heat: Temperatures above 100 degrees for periods of more than one hour.

Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level

Vibration: Exposure to oscillating movements of the extremities of whole body.

Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

Oils: There is air and/or skin exposure to oils and other cutting fluids.

Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER