Support Engineer, FCUBE Admin

Support Engineer, FCUBE Admin

Rimini Street, Inc., a global provider of enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP, and VMware software, is seeking a Support Engineer with a strong background in Oracle FLEXCUBE Administration, along with expertise in Fusion Middleware, WebLogic, SOA Suite, and OBIEE. This role is based in India, Hyderabad.

The candidate will provide L2/L3 production and non-production support, manage critical incidents, maintain high availability, and ensure seamless operation of FLEXCUBE and middleware platforms in a BFSI environment.

Key Responsibilities

• Manage and support FLEXCUBE non-production environments and coordinate with DBA/Infra teams.
• Monitor and maintain EOD batch processes to ensure business continuity.
• Troubleshoot application and technical issues across FLEXCUBE, OBPM, and middleware layers.
• Provide database-level support and collaborate with development teams for deployments.
• Monitor transactional data from accounting applications for exceptions using reporting tools.
• Lead and coordinate incident troubleshooting efforts during critical outages.
• Ensure best practices in deployment, performance, and monitoring.
• Promote code and functionality reuse and leverage automation where possible.
• Collaborate with project managers, engineers, and business stakeholders for stable operations.

Skills & Experience

Mandatory Skills – FLEXCUBE Administration:

• Minimum 6-8 years of hands-on experience with Oracle FLEXCUBE v12.3 or higher.
• Proficient in FLEXCUBE database design, maintenance, and support.
• Working experience with Oracle Banking Payments Management (OBPM) 14.5 or higher.
• Strong knowledge of FLEXCUBE EOD (End-of-Day) batch operations and environment management.
• Skilled in troubleshooting and resolving FLEXCUBE performance and functional issues.
• Familiarity with supporting complex applications and managing technical escalations.
• Exposure to production support or live implementations in BFSI environments.
• Understanding of accounting transactional workflows in FLEXCUBE.
• Experience in scripting/automation for monitoring and reporting.
• Knowledge of FLEXCUBE integration with third-party applications via web services (SOAP/REST).
• Experience collaborating with geographically distributed teams.

Middleware & Supporting Skills:

• WebLogic Administration: Domain setup, cluster configuration, JDBC/JMS tuning, JVM monitoring.
• SOA Suite: Manage and troubleshoot composites, BPEL processes, and service integrations.
• Fusion Middleware: Patch management, log monitoring, performance tuning.
• OBIEE: Repository (RPD) management, BI Publisher reporting, dashboard optimization.
• Proficiency in Oracle Database concepts (RAC, ASM, Data Guard) and SQL tuning.
• Strong Unix/Linux shell scripting for automation and support.

Soft Skills:

• Strong communication and coordination across business, infra, and vendor teams.
• Ability to work in 24x7 support environments (on-call rotation).
• Analytical mindset with a problem-solving approach.
• Customer-oriented and accountable for SLA/KPI adherence.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company: We dream big and innovate boldly.
• Colleagues: We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients: We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community: We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.