Sr. Support Engineer, SAP - Remote Eligible

Sr. Support Engineer, SAP

The role of Sr. Support Engineer, SAP, to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties and Responsibilities

• Experience as a specialist in SAP MM/SD/PP/QM, procure to pay process design, LE, Variant configuration, EDI, development, configuration, implementation, and post go live.
• Experience in Manufacturing and Supply Chain, Planning, Procurement, Production stockroom and other related functions and Quality departments.
• Connect with stakeholders, business division leaders and business users to gain a full understanding of the problems they are looking to solve.
• A minimum of 2 End to End Implementations.
• Ask the right questions to business division leaders from Supply chain and production to begin the discovery process.
• Analyze and Architect scalable, flexible solutions that are extensible to future business needs using SAP ECC, SAP S/4 HANA.
• Evaluate and articulate solution value to all levels of the organization.
• Create innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of available technology environment.
• Communicate the designs, intended architecture, and work closely with Developers and Analysts and lead with Planning, testing, deployment until final delivery of the solution to the stake holder.
• Perform hands-on solution design, solution architectures, architecture roadmaps, prototyping, proof-of-concepts, and development tasks.
• Contribute to the development of governance structures, methodologies, and compliance activities.

The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC)/S4 Hana including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

Experience

• 10+ years relevant SAP experience particularly with MM/SD/PP/QM Modules;
• 10+ years direct support of application end-users in a Corporate environment;

Qualifications and Skills

• A track record of successful roles in SAP implementations, roll-outs or application support;
• Relevant working knowledge and understanding of supporting business processes;
• Analytical, logical problem resolution skills;
• SAP certification(s) preferred;
• Knowledge of maintenance/patching mechanics and SAP architecture;
• Demonstrable history solving complex problems across multiple modules.
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment
• 8+ years relevant SAP experience particularly with PP/QM Modules experience
• Good to have Food Processing Industry experience
• A track record of successful roles in several SAP implementation or upgrade projects
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Expertise with SAP 4.x and ECC/S4 Hana, including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Demonstrable history solving complex problems across multiple modules

Preferred Qualifications

• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.

Education

• Bachelor's degree in computer science, Information Technology, or a related field

Location

Malaysia

Language

• Fluency in both English (Mandatory) & Bahasa (Mandatory) & Mandarin (Optional)

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company: We dream big and innovate boldly.
• Colleagues: We work with extraordinary people who create a culture of mutual respect and collaboration.
• Clients: We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
• Community: We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: http://www.riministreet.com/company/awards/

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.