Senior Manager, Engineering, Client Management

Senior Manager, Engineering, Client Management

Are you passionate about leading high-performing engineering teams that build the core client and relationship management experiences for modern investment managers? Are you a problem-solver with a passion for delivering intuitive, data-rich tools that help firms deeply understand and serve their clients at scale? Do you thrive in fast-paced environments where you can grow people and products, leveraging AI-native processes and cloud tools to deliver reliable, elegant systems?

As a Senior Engineering Manager, Client Management at Ridgeline, you'll lead a team building the core systems that power how investment managers onboard clients, model complex relationships, and deliver a unified 360° view across Client Management and adjacent products. You'll own the strategy and execution for highly reliable, scalable services that sit at the front door of the platform, partnering closely with Product, Design, and Customer Experience to streamline workflows from onboarding through ongoing servicing. You'll guide architecture, operational excellence, and engineering practices in a modern AI-native environment leveraging tools like Claude Code and ChatGPT, to accelerate design, development, testing, and documentation so your teams can move faster while increasing quality and consistency across the platform.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions, not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If the Ridgeline Way excites you, we'd love to meet you.

You must be work authorized in the United States without the need for employer sponsorship.

The impact you will have:

• Lead and grow a high-performing engineering team building Client Management capabilities
• Shape the technical architecture for Client Management services so teams can rely on a single, trusted source of client-related objects and data
• Partner with Product, Design, and Customer Experience to turn workflows like into intuitive, end-to-end experiences
• Drive execution of the Client Management roadmap across balancing new feature delivery with tech debt reduction
• Champion AI processes using tools such as Claude Code, ChatGPT, and Glean to accelerate design, coding, testing, and documentation, and to extend AI-native product capabilities.
• Raise the bar on reliability, performance, data quality, observability, and security for systems that sit at the front door of the Ridgeline platform
• Establish and evolve engineering practices for Client Management, including SDLC, test automation, release management, and on-call/triage processes
• Collaborate closely with downstream teams to keep shared models, APIs, and workflows aligned
• Coach, mentor, and sponsor engineers, helping them grow their skills, own complex areas of the system, and progress in their careers
• Build and nurture a diverse, inclusive, and collaborative team culture grounded in transparency, psychological safety, and shared success
• Make thoughtful tradeoffs between feature velocity, architectural health, and AWS cost efficiency, ensuring Client Management scales with Ridgeline's growth

What we look for:

• 8+ years of software engineering experience with at least 3+ years managing engineering teams
• Ability to deliver in a fast-paced environment with the desire to forge a path when requirements may be dynamic and evolving
• Clear and crisp communicator, with the ability to communicate effectively with colleagues at all levels
• A degree, or equivalent, in Computer Science, Information Science, or related discipline
• Demonstrated ability to guide cross-team initiatives and influence without direct authority
• Strong knowledge of data structures, algorithms, and architectural patterns to participate in and review technical and architectural designs
• Ability to focus on short-term deliverables while maintaining a big-picture perspective
• An aptitude for problem-solving
• Experience creating and leading high-performance teams characterized by both laughter and velocity

Bonus:

• Experience with investment management applications
• Experience designing and launching enterprise applications with agile development methodologies
• Led development of a core product area at the center of a highly integrated platform
• Comfortable working with Slack, JIRA/Confluence, AWS, UI design tools, and Github

About Ridgeline

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a "Best Workplace for Innovators," by Frost & Sullivan as a "Technology Innovation Leader," and by The Software Report as a "Top 100 Software Company."

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

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