Customer Support Specialist

Customer Support Specialist

Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the opportunity to take your knowledge to a new level, being close to the creation of complex systems and providing top-level user support to our international partners.

We are looking for a Customer Support Specialist to join our team, who will help our business customers and end-users find solutions to questions and technical problems related to public transport ticketing and real-time solutions.

This position is for you if:

• You want to advise and help business customers in matters related to our public transport ticketing system, real-time system, and hardware in the bus.
• You consider it important to offer the best service to customers and can put yourself in a customer's position before replying to the inquiries.
• You are interested in IT systems and finding smart solutions to technical problems, with experience and understanding of REST API and SQL.
• You are well-prepared to sift through application and device logs to identify and resolve problems.
• You have experience working with Jira and are ready to create new documentation and update the outdated ones.
• You are interested in thoroughly testing the solutions provided to the customers to understand the logic and provide informed feedback.
• You are fluent in Estonian and English language in speech and writing. Additional languages would be of great benefit!
• You have an active personality and are a skilled time manager who understands and can align with the company's priorities.
• You have at least secondary education.
• You feel comfortable with managing and coordinating incident and problem resolution by involving necessary parties in the discussion.
• You are ready to be on on-call duty and act on incident resolution when it is needed.

We offer:

• An opportunity to participate in high-impact system development with a combination of hardware and software that influence millions of people globally.
• Dynamic and challenging work in a growing international technology company.
• Passionate and experienced leaders. A company culture that empowers people and where each employee's contribution counts and is valued.
• Opportunity to grow together with an ambitious and expanding company filled with supportive and positive people.
• Competitive compensation package recognizing your skills, accomplishments, and performance.
• A modern work environment with free fruits, candies, coffee, tea, etc.
• Passion, fun, and power to make public transportation more convenient to use.

Embark on a journey with us to revolutionize public transport. Apply now and be part of reshaping the way the world moves!