Service Dispatcher

Hard Work Deserves A Generous Reward. Get Rewarded.

At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:

• A Smaller, More Flexible & Nimble Company
• Competitive Pay & Special Bonuses - Earn to $20/hr + bonuses
• Growth Opportunities
• Ongoing Training to Learn Valuable Skills
• Paid Time Off
• Employee Appreciation

The Service Dispatcher is the quarterback of our plumbing, heating, and cooling team—calling the plays, keeping the pace, and making sure every move sets our technicians up for success. In this role, you'll coordinate daily schedules, optimize routes, and ensure timely service delivery while being the reassuring voice on the phone for our customers. If you bring positive energy, thrive on solving challenges in real time, and have an intuitive knack for keeping things running smoothly, this is your chance to shine at the center of the action.

Responsibilities:

• Assign service calls to service techs based on skills, location, and workload.
• Monitor job progress in real time, adjusting schedules for emergencies or delays.
• Optimize routes to reduce travel time and maximize productivity.
• Communicate schedule changes to technicians promptly.

Requirements:

• High School Diploma or GED Required
• Excellent customer service experience required; previous dispatching experience especially in residential services is a plus.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends when needed.
• Competitive individual contributor who also loves to win as a team
• Able to pass a background check, MVR and a drug test We are an equal opportunity employer.