Student Lending Service Advisor - Temporary Position
Rhode Island Staffing
Job Opportunity
Summer temporary position from June 1st through the end of August. You're made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls. Most importantly you will deliver an exceptional experience for all our customers that you interact with. Primary responsibilities include proactively reaching out to customers to inform them of our product, handling incoming calls and providing guidance, responding to incoming calls from customers already in process, and handling between 50-70 calls per day.
Qualifications, education, certifications and/or other professional credentials include customer service experience, ability to use Microsoft Office, previous sales or call center experience is a plus, candidates must have excellent communication skills and be able to work in a fast-paced environment.
Other characteristics include a positive attitude and high energy level, a "can-do attitude" and the ability to think "outside the box", team player; able to work with minimal supervision, ability to learn and share new concepts quickly, ability to articulate what we have to offer our existing or potential customers. Qualified candidates must complete a video interview after applying as the next step, to be completed within 7 days of receiving the link.
Hours per week: 40. Various work schedules - hours of operations are Monday-Friday 8:00am-9:00pm and Saturday 8:00am-5:00pm in Johnston, RI. Class to begin on June 1 and run through middle/end of August.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.