Servicing Ops Specialist

Servicing Operations Specialist

As the Servicing Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues, and internal colleagues. Primary responsibilities include performing clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment. You will apply various learned methods, procedures, and knowledge of the business unit's product(s) and application(s) to perform tasks. You will work independently most of the time, perform basic research tasks and problem solving in assigned areas. You will ensure work complies with departmental procedures, applicable regulations, risk policies, and SLAs. You will perform basic data entry tasks, compile simple data elements, and perform routine math calculations. You will have the ability to multitask, prioritize, cross train within the department, and assume additional responsibilities as requested by management.

Required Skills/Experience:

• Basic knowledge of accounting; i.e. how the correction will affect an account
• Strong ability to multi-task & strong organizational skills
• Strong written/verbal communication skills

Education:

• High School Diploma Required

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: 8:00am-4:30pm, 8:30am-5:00pm, 9:00am-5:30pm

Role is based out of Riverside, RI and is fully onsite, 5 days/week.

Equal Employment Opportunity: Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance, and capability.

Why Work for Us: At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check: Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.