Salesforce Administrator

Salesforce Administrator

Serve as the primary point of contact and owner of all Salesforce orgs. Implement updates, new functionality, automations, and enhancements. Maintain user accounts, permission structures, and data access controls. Build and maintain reports and dashboards for business stakeholders. Monitor and maintain system performance, data integrity, and platform health. Oversee deployments between sandbox and production. Provide support, training, and guidance to end users. Manage tickets, troubleshoot issues, and deliver timely solutions. Create and maintain documentation for processes, configurations, and operational standards. Own and manage all Salesforce environments, ensuring stability, performance, and usability. Lead the planning, development, and rollout of new features and enhancements. Uphold governance, security protocols, and compliance requirements. Design scalable automations and streamline business processes. Support and maintain a public-facing experience cloud site leveraging Vlocity components. Collaborate with engineering, business teams, and leadership on roadmap and planning. Drive continuous improvement across systems, processes, and user experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and requirements: Extensive experience as a Salesforce administrator supporting complex, multi-org environments. Advanced knowledge of Sales Cloud, Service Cloud, and Experience Cloud. Strong configuration skills: Flows, Validation Rules, Approval Processes, Permission Sets, Profiles, Page Layouts, Reports & Dashboards. Deep understanding of Salesforce security, governance, and release management best practices. Ability to troubleshoot issues independently and identify proactive improvements. Experience supporting highly customized orgs and integrations. Strong communication and stakeholder-management skills. Experience with Vlocity / OmniStudio Salesforce Advanced Admin, Platform App Builder, or Architect-track certifications. Familiarity with DevOps tools (Copado, Gearset, DevOps Center). Basic understanding of Apex or Lightning Web Components for root-cause analysis. Experience in regulated industries (healthcare, insurance, financial services).