Principal Technical Support Engineer - Oracle Exadata Cloud Services

Principal Support Engineer – Oracle Exadata Cloud Services

Shift: 1:00 PM – 10:00 PM CT or PT (preferred) Eligibility: Due to client requirements, candidates must be U.S. Citizens

About the Role

As a Principal Support Engineer in Oracle's Support organization, you'll be at the forefront of solving some of our most complex customer challenges. Acting as both a trusted advisor and technical expert, you'll ensure our customers receive world-class post-sales support, while also serving as a strong advocate for their needs. This is a hands-on, high-impact role where you'll be called upon to troubleshoot, innovate, and guide customers through critical issues—helping them achieve success on some of Oracle's most powerful technologies.

What You'll Do

Serve as a primary point of contact for customer inquiries, both technical and non-technical, providing expert troubleshooting, problem resolution, and strategic advice. Deliver deep technical expertise on Oracle Exadata Cloud Services (ExaCC / ExaCS) implementations and administration. Leverage your knowledge of ASM and RAC architectures, clustering technologies, and Oracle database features to design solutions and avoid future issues. Collaborate with customers through remote and on-site engagements, providing guidance that improves performance, stability, and scalability. Develop and apply automated tools, diagnostics, and instrumentation to identify and resolve issues faster. Partner with internal teams, mentoring colleagues, and contributing to Oracle's growing knowledge base to drive innovation and continuous improvement. Balance proactive problem avoidance with reactive troubleshooting to ensure the highest levels of customer satisfaction.

What You Bring

7+ years with Oracle Core products or 8+ years with Applications products. Hands-on experience with Exadata implementations and large-scale database management systems. Strong understanding of ASM and RAC architectures, clustering technologies, and OCI fundamentals. Proficiency in Unix, Linux, and/or Windows operating systems. Programming and troubleshooting skills in C, C++ (additional scripting/automation experience is a plus). Hardware debugging and Oracle diagnostic tool expertise. A Bachelor's degree in Computer Science, MIS, Engineering, or related field (or equivalent professional/technical experience).

Why Join Us

At Oracle, you'll do more than just support technology—you'll shape the way our customers experience it. This role is ideal for those who thrive in fast-paced, high-stakes environments, and who want to be recognized as the expert others turn to for answers. You'll gain exposure to cutting-edge Exadata Cloud technologies, work closely with global enterprise customers, and collaborate with some of the brightest technical minds in the industry. Career Level - IC4 Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4